FAQ

Customer Satisfaction

ColoursnBlooms is committed to customer satisfaction.

If you have a question that is not answered here, please call 6336 9091 or email info@coloursnblooms.com

Place an Order

1 Options available:
2Open order
Just state your budget and any known preference, leave the rest to us.
3Standard order
Select from our range of products at fixed price, with option to upsize

Prices

All our products are priced in Singapore dollars.

Information Required

Client is responsible for the information provided when placing the order. ColoursnBlooms cannot be held responsible for any product discrepancy or delivery shortcoming resulting in error of information entered in the order form.

Message card standard format :
Address Recipient eg. Dear XXXXX
Message eg. Happy Birthday
Sender eg From Mum & Dad

Self Collection

Due to the perishable nature of the product, all self collection must be completed within the appointed time.

Payment Mode

1Direct Deposit to ColoursnBlooms Pte Ltd
DBS current account NO. 033-902318-3
2Credit Card via Paypal

Payment Terms

1Individual orders – payment prior to delivery
2Company orders – payment within 7 days of invoice date

Substitution

ColoursnBlooms reserves the right to substitute appropriate flowers and or gift items of equal or higher value in the event when ordered items become unavailable at time of delivery. Utmost care and attention will be exercised in processing each order.

Changes or Cancellation

1Changes to or cancellation of order is possible only prior to order being processed.
2Cancellation will be subject to a service charge of 50% per order if it has already been processed.

Exchange & Refunds

All products sold are non-exchangeable and non-refundable

Quality Endorsement

In the event of a visible defect on our product, to be verified by ColoursnBlooms, client shall be entitled to a free replacement or a full refund, exclusive of any other indemnity or damages. Product must be sent back to ColoursnBlooms within 24 hours of receiving the item, in original packaging. Client shall bear the delivery charges to ColoursnBlooms, if any.